Prep FAQ
Getting ready for delivery day
Short answers to the questions that come up before a delivery, an install or a freight pickup. Each one is easy to sort out now and hard to fix on the doorstep.
Measuring
What should I measure before a new appliance arrives?
The opening's width, height and depth, the clearance the installation guide lists, and every door and turn on the way in.
Why does the path into the house matter?
Because the narrowest door, turn or landing on the route sets the limit. Measure every door on the way in, front door and garage included, and note hallway turns, stairs and anything that narrows the way, such as railings or door stops.
Do I need to check door swing?
Yes, especially for counter-depth units. Check that the doors and handles have room to open fully where the unit will stand.
Hookups
What hookups should be ready?
The water shut-off valve and supply line, the gas shut-off valve and connector, the outlet type and circuit the unit's manual lists, and a dryer vent or range hood duct if the unit needs one.
What's the difference between delivery and installation?
Delivery gets the unit into the room. Installation connects it to water, gas, power or venting, levels it and checks that it runs.
The old unit
What should I do with the old appliance before delivery?
Empty it, and defrost or drain it. Make sure its shut-offs and plug are easy to reach.
Delivery day
What do I need to do on delivery day?
Be home, clear the driveway or the spot by the door, clear the path, move rugs and fragile things, and know your doorway widths.
What if my new appliance doesn't fit the space?
The space can change instead. Bueno Enterprise's general contractors can modify cabinets, counters and walls so the unit fits properly and looks intentional.
Should I unbox furniture before delivery?
No. Leave the boxes unopened, mark where each piece goes, and mark any mounting spots.
Freight and hauling
What does dock to dock mean?
Freight picked up at one loading dock and delivered to another, so it moves at dock height at both ends instead of by liftgate.
What should I have ready for a freight quote?
Both addresses, dock access at each end, and the pallet count, size and weight.
Do you move refrigerated freight?
No. Bueno Enterprise's trucks aren't refrigerated, so freight needs to be non-refrigerated.
Booking and paying
How do I schedule?
Call (210) 392-5558, or use Schedule Now to book through Housecall Pro.
What happens after I book?
You get an email reminder before the job. When the crew is on the way, a text tells you, with a photo of the technician who is coming. You can text questions at any point, pay by card on site, and the invoice arrives by email.
Which appliances do you install?
Kitchen, laundry and bathroom appliances, for homes and businesses.
What areas do you serve?
San Antonio and nearby areas, including Converse, Live Oak, Universal City, Schertz, Cibolo and New Braunfels.
Are financing options available?
Yes. Financing options are available. Ask about them when you call or visit.
Do you list prices?
No. Every quote depends on the job: the pallets, weight, contents, distance, loading, drop-off and fuel surcharge.
Tell us what's moving
Call, visit, or leave your name and number here. Next comes a conversation about the item, the space and the hookups.
(210) 392-5558